shipping
When you decide to purchase works of Kashmir art products i.e. Pashmina Shawls embroidered shawls, Kashmir silk carpets or related products, your order will be automatically shipped after you’ve filled in the order form and your payment is confirmed.
In no more than 72 hours (excluding holidays), you will receive an email with your shipping tracking ID that allows you to check your shipment anytime you like.
After receiving this email, you can rest assured, as your order is on its way to you and will be delivered to the address you have provided us as soon as possible, as our trusted shipping partner guarantees.
We’ll make sure that you only receive premium quality products, as your health and satisfaction with our supplements is our goal and business identity. If, at any time, you have any questions, simply let us know by writing us an email to this address shafi@goroo.biz
We’re treating every order with the utmost care and want everything shipped out as fast as possible. Sometimes, no matter how much we work and do, things are beyond our control. Considering everything that’s happening in the world right now, there might be delays due to customs or the pandemic situation. While that’s not our fault, we’d still like to show our appreciation for your patience by starting the warranty period from the moment of delivery, in case the international shipping time is exceeded.
Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.
Where can I receive my order?
We will deliver your ordered products wherever you want. You can ask for them at home or at work, anywhere you have a physical address.
Can the billing address be different than the shipping address?
Yes. Simply choose a different billing address from your order form and provide us with both addresses.
How long will my order take to arrive?
According to most of our customers, domestic packages arrive within 15 working days after being ordered.
How much do I pay for the delivery service?
As per the destination, between $ 21.00 to $30.00.
Can I track my order / check the status of my order?
Yes, you can. In maximum 72 hours after you order, all working days of the week, you will receive an email with your shipping tracking ID to check on the status of your order anytime you want.
I accidentally placed my order with an incorrect shipping address. What should I do?
First of all, you shouldn’t worry. If you realize you have accidently ordered to an incorrect shipping address, write us an email as soon as possible, in order for us to make the proper changes, so that you can receive and enjoy the ordered products. You can find us any day of the week online, at shafi@goroo.biz
I need more information about the product or the shipping process. Whom should I contact?
We stand right by our customers every step of the way. So, if you have questions regarding the product, the order or the shipping process, we’re here to help. Just write us an email, any day of the week at shafi@goroo.biz