Frequently Asked Questions (FAQs)

About ATSAR

What is ATSAR?

ATSAR is a curated lifestyle brand offering authentic Kashmiri heritage crafts—such as carpets and Pashmina shawls—alongside thoughtfully selected modern essentials for contemporary living.

Are your products authentic?

Yes. Our heritage products are handcrafted in Kashmir using traditional techniques. Each piece reflects genuine craftsmanship, and minor variations are natural characteristics of handmade items.

Orders & Payments

How do I place an order?

Simply browse our collections, add your chosen items to the cart, and complete checkout using our secure payment options.

What payment methods do you accept?

We accept secure online payments through trusted payment gateways. ATSAR does not store or have access to your card or payment details.

Can I cancel my order?

Orders can be cancelled within 24 hours of placement, provided they have not been processed or dispatched. Handcrafted or made-to-order items cannot be cancelled once processing has begun.

Shipping & Delivery

How long does shipping take?

India: 8–14 business days after dispatch
International: 14–21 business days after dispatch

Handcrafted items may require additional preparation time.

Do you offer free shipping?

Free shipping is available across India
International free shipping is offered on selected products
Any applicable shipping charges are clearly shown at checkout

Will I receive tracking details?

Yes. Tracking information is shared once your order has been dispatched. Please allow up to 48 hours for tracking updates to appear.

Do you ship internationally?

Yes, we ship to selected international destinations using trusted global logistics partners.

Are customs duties included for international orders?

No. Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer and depend on the destination country’s regulations.

Products & Care

How should I care for Pashmina shawls?

We recommend dry cleaning only. Store folded in breathable fabric and avoid prolonged exposure to direct sunlight.

How should I care for carpets?

Professional cleaning is recommended. Avoid excessive moisture and direct sunlight to preserve colors and fibers.

Are slight variations considered defects?

No. Minor variations in color, weave, embroidery, or texture are inherent to handcrafted products and reflect their authenticity.

Returns & Refunds

Do you accept returns?

Returns are accepted only if the item received is damaged, defective, or incorrect.

Issues must be reported within 48 hours of delivery with clear photographs or video evidence.

Which items are non-returnable?

Handcrafted or made-to-order items
Carpets and Pashmina shawls
Discounted or sale items
Items damaged due to misuse or improper care

When will I receive my refund?

Approved refunds are processed within 7–10 business days to the original payment method. Shipping charges are non-refundable.

Modern Essentials

Are modern essentials curated by ATSAR?

Yes. All modern essentials are carefully selected based on quality, functionality, and reliability to meet ATSAR’s standards.

Are modern essentials handmade?

Modern essentials are not handcrafted but are curated lifestyle products sourced from trusted global partners.

Privacy & Security

Is my personal information safe?

Yes. We use secure systems and trusted payment gateways to protect your personal information. We do not sell or share customer data for marketing purposes.

Do you use cookies?

Yes. Cookies are used to enhance browsing experience and improve site functionality. You may disable cookies through your browser settings if preferred.

Support & Contact

How can I contact customer support?

You can reach our customer support team through the contact details provided on our website. Please include your order number for faster assistance.

What if I need help choosing a product?

Our team is happy to assist with product information, care guidance, and general queries. Please feel free to contact us.

Curated Living. Delivered with Care.

Thank you for choosing ATSAR. We are committed to offering a refined, transparent, and trustworthy shopping experience.