Shipping policy

Shipping Policy

At ATSAR, we are committed to delivering every order with care, transparency, and reliability. Our shipping timelines reflect the time required for quality checks, secure packaging, and coordination with trusted logistics partners.

Order Processing

All orders are processed after confirmation and quality inspection.

  • India: 2–4 business days

  • International: 3–5 business days

Orders placed on weekends or public holidays will be processed on the next business day.

Certain handcrafted or made-to-order items may require additional preparation time. Customers will be notified if extra processing time is needed.

🇮🇳 Shipping Within India

  • Estimated Delivery Time: 8–14 business days after dispatch

  • Shipping Charges: Free shipping across India

Delivery timelines may vary depending on the destination, courier serviceability, and local conditions. Remote or non-metro locations may require additional transit time.

🌍 International Shipping

  • Estimated Delivery Time: 14–21 business days after dispatch

  • Shipping Charges:

    • Free shipping on selected products

    • Flat-rate shipping may apply where applicable (clearly shown at checkout)

International orders are shipped using reliable global logistics partners. Delivery times may vary due to customs clearance, local postal services, or regulatory requirements in the destination country.

🧵 Handcrafted & Heritage Items

Products such as handcrafted carpets, Pashmina shawls, and other artisan-made items may require additional preparation due to their handmade nature.

  • Additional Processing Time: 5–10 business days (if applicable)

In such cases, customers will be informed via email regarding extended timelines.

📦 Tracking Information

Once your order is dispatched, tracking details will be shared via email or SMS (where applicable). Please allow up to 48 hours for tracking updates to reflect in the courier system.

🛃 Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer.

  • ATSAR does not have control over customs delays or additional charges imposed by destination countries.

⚠️ Delivery Timelines & Delays

All delivery timelines provided are estimated and may be affected by:

  • Peak seasons or holidays

  • Weather conditions

  • Customs inspections

  • Unforeseen logistical disruptions

ATSAR is not liable for delays caused by factors beyond our control, but we will always assist in tracking and resolution wherever possible.

📩 Need Assistance?

If you have questions about shipping, delivery timelines, or your order status, please contact our customer support team. We are always happy to help.

Curated Living. Delivered with Care.

Thank you for choosing ATSAR. We appreciate your trust and patience as we ensure every order meets our standards of quality and craftsmanship.